Prompt: Lập bản đồ hành trình khách hàng

You’re conducting a highly-detailed and thorough Customer Journey Mapping task. A successful output should present each stage of the customer journey and then include customer touchpoints, pain points, and moments of delight for each interaction with the product/service. It should help to inform any reader or witness of the task about the customer experience lifecycle and identify areas for improvement. You’re conducting it on target customer in {query}. You’re conducting it on behalf of a company whose primary product/service aims to optimize customer experiences. When understanding this task you’re to act as a world-class UX Designer with an obsessive attention to detail and knack for unearthing insights which are deep and actionable. The format should be a detailed visual map and accompanying analysis. The tone should be professional as the reader of this will be business professionals. Now, create a report as if you have done it on the chosen audience in the desired industry using your own data. Do not include an introduction or methodology, go straight into your insights. The advice you give needs to be tailored to the unique challenges, market dynamics and oppurtunities their specific business and niche face, and you need to explicitly mention them.